Privacy Policy for Burnside Telecom Web Sites

This document describes the Privacy Policy for the web sites at www.burnsidetelecom.com and related domains (the 'Site(s)') that are operated by Burnside Telecom Ltd. ('Burnside'). If you have any objections to this Privacy Policy, you should not access or submit information to these Sites. This Privacy Policy does not govern privacy practices associated with offline activities or other Burnside web sites.

In this document, "Personal Information" is defined as any information collected through a web site that identifies or can be used to identify, contact or locate the person to whom such information pertains.

Collection of Personal Information

Personal information on this Site is collected by Burnside on its own behalf, and it is Burnside's responsibility to keep such information secure, subject to our privacy policy.

The Site contains links to other sites at which personal information may be collected. In such instances, unless expressly provided to the contrary, the collection and use of your Personal Information will be governed by the privacy policy applicable to that site. That privacy policy should identify the party that is collecting your personal information.

As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, such as purchasing products or using technical support services, Burnside may ask you to provide certain information about yourself by completing and submitting an online form. It is completely optional for you to engage in these activities. However, if you elect to engage in these activities, Burnside may ask that you provide personal information, such as your full name, postal address, e-mail address, employer, job title and department, telephone and fax numbers, and other personal information. When ordering products or services from the Site, you may be asked to provide a credit card number or other personal information relating to a payment. Depending upon the activity, some of the information that we or our clients ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you may not be able to engage in that activity.

When you use the Site, Burnside may collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system and the Internet Protocol ('IP') address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. Burnside also uses such environmental variables to measure traffic patterns on the Site. Without expressly informing you in each particular circumstance, we do not match such information with any of your personal information.

When you submit personal information through this Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which Burnside and its subsidiaries and service partners operate. You also acknowledge that in certain countries or in respect of certain activities, the collection, transferring, storage and processing of your information may be undertaken by trusted service partners of Burnside. Such service partners are bound by contract not to use your personal information for their own purposes or provide it to any third parties.

Burnside has established relationships with various partners and service providers, whose services may be available to you from this Site or from web sites that are related to this Site. In order to use those services, you may be required to provide personal information to the providers. Unless expressly stated to the contrary, personal information that you provide while you are visiting a provider's web site will be subject to the privacy policy posted on such site and personal information that you provide while on this Site in conjunction with a provider's service will be subject to this Privacy Policy. You should be aware that our agreements with these service providers are often on condition that they will share with us personal information collected from you. In such instances, we may use this information in a manner consistent with this Privacy Policy.

In order to reduce errors in our database, authenticate our users and prevent abuse of our system we may on occasion supplement the personal information you submit to us or our clients with information from third party sources. For example, we may supplement your registration information with address information provided by a national postal service to qualify your information and prevent errors in our database.

How your Personal Information is used

Burnside collects your information in order to record and support your participation in the activities you select. If you order products and services or subscribe to a service, for example, the information is used to register your rights to delivery of that service. Your personal information is also used to keep you informed about forthcoming events, service and product upgrades, special offers, and other products and services of Burnside, its partners and selected third parties if you have opted to receive such communications.

Burnside may collect information about the use of the Site, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. We may use this aggregate and anonymous data for statistical analysis, marketing or similar promotional purposes.

Without your consent, we will not communicate any information to you regarding products, services and special offers available from us, although we may find it necessary to communicate with you regarding your use of the services on this Site. Except in the particular circumstances described in this Privacy Policy, Burnside will not provide your personal information to other companies or organisations without your consent.

There are other instances in which Burnside may divulge your personal information. We may provide your personal information if necessary or in its judgement, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant or order or to protect the rights of Burnside or its partners or others.

Please note that Burnside is not responsible for the content or privacy practices of web sites to which any Burnside site may link. You should review the privacy policy of such sites before using them.

Protection of your Personal Information

The personal information that you provide when registering yourself as a user of Burnside products or services, is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a unique customer identification and password selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information is stored on a secure server that can only be accessed by selected Burnside personnel via a password. Burnside encrypts much of your personal information and thereby strives to prevent unauthorised parties from viewing such information when it is transmitted to or from our servers.

Personal information that you provide that does not constitute Registration Information also resides on a secure server and is accessible only to selected Burnside personnel with a password. Since this information is not accessible by you, you will not be asked to select a password in order to view or modify such information.

Please note that any information you post to a public forum or chat room operated by Burnside is available to all persons accessing that area. Your e-mail address will not automatically be posted in such an area unless you modify your preferences to permit that. Your e-mail address would then be available to all persons accessing that area. In addition, you should be aware that these areas offers a service in which subscribers may be e-mailed a copy of all messages posted to the forums on a particular topic. Consequently, if you post a message to an area, your e-mail address will be sent to those subscribers that have indicated an interest in the topic of your message.

Use of 'cookies'

When you visit this Site, you can browse the Site and access information without revealing your identity. In order to facilitate your use of our Site, we may use 'cookies' to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that transferred it. It functions as your identification to us, and enables us to record your passwords and preferences. This cookie cannot be executed as code, nor can it deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether or not to accept it. However, please note that for some pages in the Site that require an authorisation, cookies are not optional. Users choosing not to accept cookies will not be able to access those pages.

While we use cookies to track your visit to our site, and our web servers automatically log the IP/Internet address of your computer, we do not generally use this information to identify you personally. However, if you expressly provide consent for Burnside to 'remember' the unique identifier that you select when you register for various activities on the site, that unique identifier will be stored in a cookie on your computer, and your navigation of the site will be tracked. We use this data to understand how our site and services are being used so that we can understand our customers and offer appropriate products and services.

Changes in Burnside's Privacy Policy

All Personal Information that we collect and maintain will be subject to the Privacy Policy in effect at the time of such collection. Burnside reserves the right to change the Privacy Policy from time to time at its sole discretion, and will provide notice of material changes on the home page of the Site. If, as the result of such changes, you wish to alter the way in which Burnside is allowed to use your personal information, you can do so by contacting us by e-mail, telephone or mail at the address given at the end of this document.

You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy by your continued use of the Site after such notice has been posted for thirty (30) days with the exception that if at the time you provide personal information to Burnside you are given the opportunity to limit how such information will be used to communicate with you, either by Burnside or by third parties, Burnside will not change your preference in this regard without your express consent. However, if Burnside sells assets (or the assets of a division or subsidiary) to another entity, or Burnside (or a division or subsidiary) is acquired by or merged with, another entity, we may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent.

Updating your Personal Information and preferences

You have the right to access and correct your personal information and privacy preferences at any time. With respect to Registration Information, this may be accomplished by linking to your account where you can view and make changes to your personal information. You may also access and correct your personal information and privacy preferences, such as whether you wish to receive promotional communications from Burnside or related third parties, by contacting us as below.

Please note that if you provide Burnside with inconsistent privacy preferences - for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not - we cannot guarantee that your most recent privacy preferences will be honoured.

Enquiries and Complaints

Burnside takes its users' privacy concerns seriously. If you believe that we have not complied with this Privacy Policy in respect of your personal information or you have other related inquiries or concerns, you may write to us at the address below. In your letter, please describe in as much detail as possible the nature of your enquiry or the ways in which you believe that the this Privacy Policy has not been complied with. We will investigate your enquiry or complaint promptly and thoroughly, and reply to you describing what steps we have taken to remedy any non-compliance.

Burnside Telecom Ltd.
Opus House, Manor Court
Herriard, Basingstoke
Hampshire RG25 2PH
United Kingdom

Telephone:       03333 441200
E-mail:              admin@burnsidetelecom.com

Please include your name, address, telephone number and e-mail address when you contact us. Please also indicate with as much detail as possible the location on this Site where you provided your Personal Information.